Cancellation Policy

CANCELLATIONS & RESCHEDULING

More than 48 hours’ notice:

You may cancel or reschedule your cleaning service without a cancellation fee.

Between 24 and 48 hours’ notice:

A cancellation fee equal to 30% of the scheduled service will apply.

Less than 24 hours’ notice or same-day cancellation:

A cancellation fee equal to 50% of the scheduled service will apply.

UNABLE TO ACCESS THE PROPERTY

The client is responsible for ensuring that our cleaning team has access to the property at the scheduled service time.

If our team arrives and is unable to enter the property due to an unavailable key, incorrect access code, locked door, lack of authorization, client absence, or another access issue within the client’s responsibility, the appointment will be considered a same-day cancellation, and a fee equal to 50% of the scheduled service will apply.

SPECIAL SERVICES & DEPOSITS

Special services requiring a deposit to reserve an appointment are subject to the deposit terms provided at the time of booking. Deposits are used to secure the cleaning team and reserve the scheduled time.

EMERGENCIES & EXCEPTIONAL CIRCUMSTANCES

We understand that emergencies and unexpected circumstances may occur. Such situations may be reviewed individually at the discretion of Angels Perfect Cleaning.

By scheduling a cleaning service with Angels Perfect Cleaning, the client acknowledges and agrees to this Cancellation & Rescheduling Policy.

Angels Perfect Cleaning LLC